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Shipping & Returns

Shipping Policy

At SouthTraditions, we are dedicated to providing a seamless shipping experience for our customers. We offer reliable shipping methods, secure packaging, and transparent costs to ensure your order reaches you in a timely manner. We believe in building trust through clear communication and exceptional service.
Our shipping policy is designed to make your shopping experience hassle-free. We are committed to keeping you informed every step of the way, from the moment you place your order to the delivery at your doorstep.
We want you to enjoy your South Indian culinary delights with peace of mind, knowing that we take care of the shipping details for you.

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1. Shipping Options - We offer the following shipping methods within the USA:

  • Standard Shipping:  Typically delivered within 5-7 business days. This option is ideal for those who are not in a rush and would like a cost-effective delivery solution.

  • Expedited Shipping:  Delivered within 2-4 business days. Choose this option for faster delivery if you need your products sooner.

  • Next-Day Delivery:  For urgent orders, we offer next-day delivery to certain locations. Orders must be placed before 12 PM EST to qualify for next-day shipping.

2. Shipping Costs

  • Standard Shipping: Calculated based on your location and order weight, and displayed at checkout.

  • Expedited and Next-Day Delivery: Additional charges apply based on the chosen shipping method and will be reflected during checkout.

3. Processing Time

  • Orders are typically processed within **1-2 business days** (excluding weekends and holidays).

  • If there is any delay in processing your order, you will be notified via email.

4. Order Tracking - Once your order is shipped, you will receive a confirmation email with tracking information. You can use this tracking number to follow the progress of your delivery.

5. Delivery Delays - While we aim to deliver your order within the estimated timeframe, please note that unforeseen circumstances, such as weather conditions or carrier delays, may affect the delivery schedule. In such cases, we will do our best to keep you informed of any delays.
6. International Shipping - Currently, we only ship within the USA. If you are located outside of the USA and would like to inquire about special shipping arrangements, please contact our customer support.

7. Questions or Concerns - If you have any questions about our shipping options or need assistance with your order, please reach out our customer support

Return & Exchange Policy

At SouthTraditions, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a 7-day return policy. Here’s how it works:

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  • Eligibility for Returns: You may return any unopened, unused products within 7 days of receiving your order.

  • Condition of Products: To be eligible for a return, the item must be in its original packaging and in the same condition that you received it.

  • Return Process: To initiate a return, please contact our customer service team they message. Once your return is approved, we will provide instructions on how to return the product.

  • Refunds: Once your return is received and inspected, we will process your refund within 7 business days. Refunds will be issued to the original method of payment.

  • Return Shipping: The cost of return shipping will be the customer’s responsibility unless the product was damaged or defective upon arrival.

 

Thank you for choosing SouthTraditions. We value your satisfaction and are here to help.

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